Refund Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Books or other materials which show even slight signs of use will not be accepted and are not eligible for a refund.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require you to ship the materials back along with your receipt or proof of purchase. Upon receipt of your return and verification that it’s in its original condition, at that time a refund will be issued. It may take up to seven working days for your refund to be processed after we receive your return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kids@hindigateway.com.
Sale items (if applicable)
If you purchased your product while it was on sale, you will only be refunded the sale price reflected on your final bill/proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kids@hindigateway.com and send your item to: 344 Govindpuri, Haridwar, Uttarakhand, 249401.
Shipping
To return your product, you should mail your product to: 344 Govindpuri, Haridwar, Uttarakhand, 249401. Please include the phone number +91 8650505306 to ensure the safe arrival of the package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.